RAILWAY HELP — ORIGINAL BILINGUAL QUESTION CARD
Questions only; no automatic ticket change, seat, refund or boarding permission.

1. 我可能走错车站了。我的出发站是【完整车站名】。请问这里是哪个车站？
Wǒ kěnéng zǒu cuò chēzhàn le. Wǒ de chūfāzhàn shì [完整车站名]. Qǐngwèn zhèlǐ shì nǎge chēzhàn?
I may be at the wrong station. My departure station is [full station name]. Which station is this?

2. 从这里去【完整车站名】，应该怎么走？
Cóng zhèlǐ qù [完整车站名], yīnggāi zěnme zǒu?
How should I get from here to [full station name]?

3. 这趟车几点停止检票？
Zhè tàng chē jǐ diǎn tíngzhǐ jiǎnpiào?
What time does this train stop checking tickets?

4. 我没有赶上这趟车。请问这张票现在还能改签吗？
Wǒ méiyǒu gǎnshàng zhè tàng chē. Qǐngwèn zhè zhāng piào xiànzài hái néng gǎiqiān ma?
I did not catch this train. Can this ticket still be changed now?

5. 请问改签窗口在哪里？
Qǐngwèn gǎiqiān chuāngkǒu zài nǎlǐ?
Where is the ticket-change counter?

6. 如果可以改签，请问哪些车次还有票？需要支付多少费用？
Rúguǒ kěyǐ gǎiqiān, qǐngwèn nǎxiē chēcì hái yǒu piào? Xūyào zhīfù duōshao fèiyòng?
If a change is possible, which trains still have tickets? How much needs to be paid?

7. 我用这本护照买票。请问需要在哪里核验？
Wǒ yòng zhè běn hùzhào mǎi piào. Qǐngwèn xūyào zài nǎlǐ héyàn?
I bought the ticket using this passport. Where does it need to be checked?

8. 前一趟车晚点了，我没有赶上下一趟车。请问应该怎样处理这两张票？
Qián yī tàng chē wǎndiǎn le, wǒ méiyǒu gǎnshàng xià yī tàng chē. Qǐngwèn yīnggāi zěnyàng chǔlǐ zhè liǎng zhāng piào?
My previous train was delayed and I did not catch the next train. How should these two tickets be handled?

9. 请把新的车次、日期、出发站和费用写下来。
Qǐng bǎ xīn de chēcì, rìqī, chūfāzhàn hé fèiyòng xiě xiàlái.
Please write down the new train number, date, departure station and charges.

PRIVATE JOURNEY / RESULT RECORD
Current full station name:
Confirmed departure station:
Travel date / train number / scheduled departure:
Actual boarding-status question and answer:
Connection date / train / station pair, if affected:
Issuing channel and appropriate help point:
Action suggested / action completed (keep separate):
New full station / date / train / arrival date:
Fare difference / other charge / actual total:
New booking status / current gate instructions:
Onward route or accommodation change:
Questions still unknown:
Time and source of answer:
Keep passport numbers, scans, payment details and private references off shared direction copies.

SEVEN FICTIONAL CASES AND EXPLANATIONS
1. Your booking says 北京南, but the building you reached is 北京西. Both are in Beijing. Should you keep looking for the booked gate here?
First confirm the full station names with staff and ask about your actual options.
A shared city does not establish the same departure station. Show the confirmed station and train; do not assume that train serves the building you reached.

2. A fictional train departs at 14:20, but its invented boarding cutoff is 14:10. It is now 14:12. Can the departure time alone establish that boarding remains open?
No. Ask staff about the current boarding status for that exact train.
The times are fictional. Actual ticket checks stop before departure at the locally announced time; the timetable clock is not permission to pass a closed gate.

3. A screen lists a later train to your destination. Is your original ticket automatically valid for it?
No. Check the applicable change or new-ticket process and confirmed result.
A displayed service is not a transferred booking or allocated place. Exact stations, dates, availability and ticket conditions remain separate checks.

4. You missed your train after reaching the wrong station. Does a phrase asking about a change guarantee a free replacement?
No. It requests an assessment of this ticket now.
The official FAQ makes changes subject to conditions and capacity. Charges, fare difference and available alternatives must be checked for the actual booking.

5. Your first train was delayed and you missed a separately booked onward train. What information belongs in the help request?
Show both dated train journeys and explain the delay and missed onward service.
Ask how both tickets should be handled. Do not decide railway responsibility or promise a particular replacement yourself; let the applicable railway process address the circumstances.

6. Someone helping with directions asks you to post your passport page and full order reference in a public group. Are those needed on the navigation card?
Keep the shared navigation copy to the station and journey details needed for directions.
Show required identity documents and private booking information directly to the appropriate official channel when needed. A homemade card does not replace the original document.

7. A suggested replacement departs at 00:25. Your earlier train was dated the previous evening. What should you confirm before acting?
The full new departure date, station, train and confirmed booking status.
A clock time shortly after midnight belongs to a calendar date. Also check your onward route and accommodation; do not treat a suggestion as a completed ticket change.

Official public sources checked 1 November 2026:
https://www.12306.cn/en/faq.html
https://www.12306.cn/en/train-tickets.html